Women's Health Issues
Volume 14, Issue 2 , Pages 35-50 , March 2004

The development and validation of the primary care satisfaction survey for women

  • Sarah Hudson Scholle, DrPH

      Affiliations

    • Corresponding Author InformationCorrespondence to: Sarah Hudson Scholle, DrPH, National Committee for Quality Assurance, 2000 L Street NW, Suite 500, Washington, DC 20036, USA; phone: 202-955-1726.
    • Departments of Psychiatry, Pediatrics and Health Services Administration, University of Pittsburgh, Pittsburgh, Pennsylvania, USA
    • ,
  • Carol S. Weisman, PhD

      Affiliations

    • University of Michigan School of Public Health, Ann Arbor, Michigan, USA
    • ,
  • Roger T. Anderson, PhD

      Affiliations

    • Department of Public Health Sciences, Wake Forest University School of Medicine, Winston-Salem, North Carolina, USA
    • ,
  • Fabian Camacho, MS

      Affiliations

    • Department of Public Health Sciences, Wake Forest University School of Medicine, Winston-Salem, North Carolina, USA

References 

  1. Aharony L, Strasser S. Patient satisfaction (What we know about and what we still need to explore). Medical Care Review. 1993;50:49–80
  2. Anderson RT, Barbara AM, Weisman C, Hudson Scholle S, Binko J, Schneider T, et al.  A qualitative analysis of women's satisfaction with primary care from a panel of focus groups in the National Centers for Excellence in Women's Health. Journal of Womens Health & Gender-Based Medicine. 2001;10:637–647
  3. Anderson RT, Weisman CS, Scholle SH, Henderson JT, Oldendisk R, Camacho F. Evaluation of the quality of care in the clinical centers of the national centers of excellence in women's health. Women's Health Issues. 2002;12:309–326
  4. Bean-Mayberry BA, Chang CC, McNeil MA, Whittle J, Hayes PM, Scholle SH. Patient satisfaction in women's clinics and traditional primary care clinics in the Veteran's Administration. Journal of General Internal Medicine. 2003;18:175–181
  5. Becker, L. A. (1999). Measures of Effect Size (Strength of Association). 1999. Available: http://web.uccs.edu/lbecker/spss/gml_effectsize.htm
  6. Clancy CM, Massion CT. American women's health care (A patchwork quilt with gaps). Journal of the American Medical Association. 1992;268:1918–1920
  7. Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25–36
  8. Cleary PD, Zaslavsky AM, Cioffi M. Sex differences in assessments of the quality of Medicare managed care. Womens Health Issues. 2000;10:70–79
  9. Davies AR, Ware JE. GHAA's Consumer Satisfaction Survey and User's Manual. Washington, DC: Group Health Association of America; 1991;
  10. Donaldson MS. Continuity of care (A reconceptualization). Medical Care Research and Review. 2001;58:255–290
  11. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care (A meta-analysis). Social Science and Medicine. 1990;30:811–818
  12. Hays RD, Shaul JA, Williams VS, Lubalin JS, Harris-Kojetin LD, Sweeny SF, et al.  Psychometric properties of the CAHPS 1.0 Survey measures. Medical Care. 1999;37:MS22–MS31
  13. HEDIS Protocol for Administering CAHPS 20H Survey. (1999). HEDIS. Washington, DC: National Committee for Quality Assurance
  14. Henderson JT, Weisman CS. Physician gender effects on preventive screening and counseling (An analysis of male and female patients health care experiences). Medical Care. 2001;39(12):1281–1291
  15. Henderson JT, Weisman CS, Grason H. Are two doctors better than one? Womens physician use and appropriate care. Womens Health Issues. 2002;12:138–149
  16. Horn JL. A rationale and test for the number of factors in factor analysis. Psychometrika. 1965;30:179–185
  17. Hu, L.-T., Bentler, P. M. (1995). Evaluating model fit. In R. H. Hoyle (Ed.). Structural Equation Modeling, Concepts, Issues and Applications. Thousand Oaks, California: Sage
  18. Kaiser HF. A second generation little jiffy. Psychometrika. 1970;35:401–415
  19. Kaplan SH, Sullivan LM, Spetter D. Gender and patterns of physician-patient communication. In:  Falik MM,  Collins KS editor. Women's Health (The Commonwealth Fund Survey). Baltimore, MD: The Johns Hopkins University Press; 1996;
  20. Kolodinsky J. Gender differences in satisfaction with primary care physicians in a managed care health plan. Women and Health. 1997;26:67–86
  21. Nelson EC, Larson CO, Davies AR, Gustafson D, Ferreira PL, Ware JE, et al.  The patient comment card (A system to gather customer feedback). Quality Review Bulletin. 1991;17:278–285
  22. Orlando M, Meredith LS. Understanding the causal relationship between patient-reported interpersonal and technical quality of care for depression. Medical Care. 2002;40:696–704
  23. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE, et al.  Patients' ratings of outpatient visits in different practice settings. Results from the Medical Outcomes Study. Journal of the American Medical Association. 1993;270:835–840
  24. Samejima F. Models for items with polytomous response formats (Graded response model). In:  Linden WJ,  Hambleton RK editor. Handbook of Modern Item Response Theory. New York: Springer-Verlag; 1997;
  25. Schauffler HH, Rodriguez T, Milstein A. Health education and patient satisfaction. The Journal of Family Practice. 1996;42:62–68
  26. Scholle SH, Weisman CS, Anderson R, Weitz T, Freund KM, Binko J. Women's satisfaction with primary care (A new measurement effort from the PHS National Centers of Excellence in Women's Health). Women's Health Issues. 2000;10:1–9
  27. Sitzia J, Wood N. Patient satisfaction (A review of issues and concepts). Social Science and Medicine. 1997;45:1829–1843
  28. Velicer WF. The relation between factor score estimates, image scores, and principal component scores. Educational and Psychological Measurement. 1976;36:149–159
  29. Ware JE, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Evaluation and Program Planning. 1983;6:291–297
  30. Ware JE, Hays RD. Methods for measuring patient satisfaction with specific medical encounters. Medical Care. 1988;26:393–402
  31. Ware J, Sherbourne C. The MOS 36-Item Short-Form Health Survey SF-36 I. Conceptual Framework and Item Selection. Medical Care. 1992;30:473–483
  32. Weisman CS, Rich DE, Rogers J, Crawford KG, Grayson CE, Henderson JT. Gender and patient satisfaction with primary care (Tuning in to women in quality measurement). Journal of Womens Health and Gender-Based Medicine. 2000;9:657–665
  33. Weisman CS, Henderson JT, Schifrin E, Romans M, Clancy CM. Gender and patient satisfaction in managed care plans (Analysis of the 1999 HEDIS/CAPHS 2.0H Adult Survey). Women's Health Issues. 2001;11:401–415
  34. Weiss GL. Patient satisfaction with primary medical care. Medical Care. 1988;26:383–392

☆ Dr. Scholle is now with the National Committee for Quality Assurance, Washington, DCDr. Weisman is now at Penn State College of Medicine, Hershey, Pennsylvania.Author's note: Copies of the Primary Care Satisfaction Survey for Women (PCSSW) may be obtained at www.whqa.org.Supported by a research grant from the Agency for Healthcare Research and Quality (R01 HS10237-01A1) and contracts from the DHHS Office on Women's Health (Contract no. 00T00215901D).

PII: S1049-3867(04)00015-5

doi: 10.1016/j.whi.2004.03.001

Women's Health Issues
Volume 14, Issue 2 , Pages 35-50 , March 2004

Article Tools

* Image Usage & Resolution